Theory versus Reality; practical ideas and experiences for successful IT Service Management
The Navvia team will be exhibiting at the itSMF Vendor Fair in Minnesota on May 11. The fair provides attendees with practical ideas and experiences, concrete strategies, and information for successful IT Service Management. It’s a full day event with keynote speakers, breakout sessions, a vendor fair, networking opportunities and more.
David Mainville, Navvia’s CEO & Co-founder, will be presenting The Leader’s Path to Effective ITSM Processes and Tools.
Leaders know that the journey is far more important than the destination – but they also know that without quantifiable success it’s hard to stay the course and remain on the path to delivering value. To achieve effective ITSM processes and tools, a leader must journey to the unique realms of:
- Cost: Delivering a cost effective program that saves money
- Engagement: Ensuring everyone is onboard and heading in the same direction
- Requirements: Understanding the needs of both IT and the Business, then acting upon them
- Accountability: Making sure everyone stays the course, so value is sustained
In this presentation at the itSMF Vendor Fair, David will share his practical experience as a leader and discuss methods to ensure your ITSM program delivers real and sustainable benefits. Whether you are just starting your program or are right in the middle of an ITSM tool implementation, there will be plenty of actionable takeaways from this session to help you stay on track.
When: Wednesday, May 11 8:00 am – 4:00 pm