Announcing ISO20000 Self-Assessment and Compliance Capability

Launching new ISO20000 self-assessment questionnaires along with a mechanism for monitoring ongoing compliance.

We are pleased to announce that we are updating the Navvia software with templates to support the ISO/IEC20000 framework. It includes ISO20000 self-assessment questionnaires along with a mechanism for monitoring ongoing compliance.

Our SaaS application that allows you to assess the maturity of a processes, design and document processes and perform ongoing governance against standards such as CobiT and ISO20000.

ISO/IEC 20000 is the first worldwide standard specifically aimed at ITSM. It describes an integrated set of management processes for the effective delivery of IT services to business and its customers.

ISO/IEC 20000 certification clearly signifies the company’s commitment to quality, continuous improvement and the rigorous application of industry best practices

“US federal government contractors now are required to prove ISO 20000 certification in order to compete for government contracts.” says David Mainville, Navvia’s CEO & Co-founder. Navvia offers a self-assessment approach that brings the skillset in-house and provides the most cost effective method of achieving and maintaining ISO20000 certification.

The templates are a free upgrade for all Navvia clients and will be rolled out in a phased approach beginning October 31st with full availability November 28th, 2014.

David Mainville

David Mainville


David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.


• Posted by David Mainville on Oct 20, 2014
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