Launching new ISO20000 self-assessment questionnaires along with a mechanism for monitoring ongoing compliance.
We are pleased to announce that we are updating the Navvia software with templates to support the ISO/IEC20000 framework. It includes ISO20000 self-assessment questionnaires along with a mechanism for monitoring ongoing compliance.
ISO/IEC 20000 is the first worldwide standard specifically aimed at ITSM. It describes an integrated set of management processes for the effective delivery of IT services to business and its customers.
ISO/IEC 20000 certification clearly signifies the company’s commitment to quality, continuous improvement and the rigorous application of industry best practices
“US federal government contractors now are required to prove ISO 20000 certification in order to compete for government contracts.” says David Mainville, Navvia’s CEO & Co-founder. Navvia offers a self-assessment approach that brings the skillset in-house and provides the most cost effective method of achieving and maintaining ISO20000 certification.
The templates are a free upgrade for all Navvia clients and will be rolled out in a phased approach beginning October 31st with full availability November 28th, 2014.