IT Service Management professionals in Arizona will be given a new model for sustainable service management when David Mainville, Navvia CEO and Co-founder, shares his knowledge with ITSM Summit attendees in Phoenix AZ, on April 9, 2015.
The summit is a five-track ITSM event that promises to deliver valuable content to all ITSM professionals, regardless of the role they play or their experience in the industry.
Organized by the Arizona ITSM Professionals Association, registration is free until April 2. Tickets will also be available at the door for $50.
David’s presentation provides valuable insight into the importance of managing the organizational change aspects of ITSM improvement initiatives. The audience will takeaway valuable information that will give them a real advantage in this important, but often overlooked, aspect of the change process.
Learn the importance of strong leadership that will inspire your team to take action, giving your ITSM project the best chance of success.
David gives advice that will help organizations improve the odds of successfully embedding change into the business and discusses the qualities of the inspirational leader as someone who is:
- A listener
- A good communicator
So often, ITSM improvement initiatives are seen as simply being the implementation of a new tool, but there is so much more to it than that! David urges the audience to engage and enable your team, make sure they understand what you are doing and why. Be inclusive and collaborative in your planning and execution.
If you are working on an ITSM improvement initiative or planning one in the future then David’s presentation is one that you should mark on the ITSM Summit programme.
The Arizona ITSM Professionals Association is a non-profit group that is dedicated to building a strong community of ITSM professionals in Arizona. This all-day summit is their signature event and, like all their meetings, is free for any ITSM practitioner to attend.