Business Process Management in a time of Disruptive Change
BPM helps avoid failure Disruptive change has almost become the normal state for businesses in the 21st century. Rapid technological change, globalization, statutory changes and other factors that impact the way business works are constantly being introduced, putting businesses in a constant state of major flux. Gartner estimates that over 70% of transformation initiatives fail […]
Business Outcomes Drive Improvement
Business processes should not be changed simply for the sake of change. When we are looking to make process changes the reason must be to improve business performance and customer experience. If your changes will not impact these critical measurements, then you need to ask why you are making them. Making incremental changes to business […]
The Importance of Process Performance Management
Measure to improve Visionary management thinker Peter Drucker told us ‘you cannot manage what you cannot measure’. This applies as much to business process as it does to any other field of endeavour. If you do not define what success looks like and use a clearly established set of metrics to measure your progress, then […]
Maturing your Business Process Management Capability
The next steps In my last post I talked about how to start out with Business Process Management (BPM) using basic tools, such as paper and sticky notes, and simply focussing on understanding business problems. In this post I will look at what you need to consider as your BPM capability matures. Moving from the […]
Creating your Business Process Management Toolbox
The landscape for business process management (BPM) can be confusing. There seems to be so many different frameworks, techniques, methods and tools that make up a part of this discipline that it can be very hard to know where to start to build your own toolbox for BPM. It is clear why new entrants to […]
Assess or Get Lost! The Importance of a Process Maturity Assessment
This article will focus on how to assess the maturity of your ITIL processes in a very structured, speedy and cost effective way.
Building Business Process Management Capability in a Smaller Enterprise
Starting BPM You may be thinking that Business Process Management (BPM) is something that is for large enterprises and not for small to mid-sized organizations. This could not be further from the truth. Organizations of all sizes can reap huge benefits from actively managing and improving their business processes. Smaller business environments are prime targets for […]
The Importance of Governance in Business Process Management
Improved governance of BPM will come with maturity, the understanding of how important it is will evolve as the awareness of business process continues to grow.
Managing Organizational Change
Organizational change management (OCM) is a neglected subject in the business process management world.