Bringing Process to Life – Collaborative process design is critical
ITSM Processes must not be designed in isolation. Collaborative process design bringing the business and IT together is essential to success.
The key to successful process design
Higher education has grasped the importance of well-designed processes for IT service management, more so than many other types of organization
IT Heroes – Part1
When an organization has a hero culture they are constantly firefighting and there are likely to be multiple single points of failure within their IT teams.
The phantom in the tool – mapping existing service desk processes
Even the most dysfunctional service desk has processes. Discovering what these are, mapping and documenting them is the key to designing any new process.
Change Management – Part 1
Ignore the people side of change at your peril As service management professionals, we all know the importance of the people side of IT. This fact is drummed into us at every training session, conference, webinar or other professional development event we attend. So why then is it still so hard to get it right? Why […]
Exhibiting at Pink Elephant 16
Pink’s Annual IT Service Management Conference – Pink16 – promises to be bigger and brighter than ever. After all, they have a 20th birthday to celebrate! Navvia is pleased to once again be a Gold sponsor and to have our Co-founder and CEO, David Mainville, speaking. This promises to be a week to remember in […]
Pink15 Conference & Exhibition
Navvia, a Gartner “Cool Vendor, in IT Operations, 2014 ” is a gold sponsor at Pink15
Fusion14 – Navvia heads to Washington
Meet Navvia at Service Management Fusion 14 Conference. Visit us at Booth #207. Innovative software that revolutionizes ITSM
itSMF Southern Summit – USA Atlanta LIG
ITSMF Southern Summit Be part of the only regional ITSM event in the south that will bring industry thought leaders, technology, peer discussions and networking together under one roof. The itSMF Southern Summit is your chance to learn firsthand from the most experienced and respected industry people up close, share best practices, and walk away […]