The Dark Matter of the Business Universe

Physicists can’t see dark matter, but they know it exists throughout the universe and is responsible for holding it together. This analogy can be applied to business process design. It isn’t visible, except as manifestations of the beneficial outcomes of its application. BPM has become virtually universal as enterprises, organizations, and all of the business are transitioning from an analog to a digital state.

Driving success

Of all the components of an enterprise’s operations, business process management is likely to be the only one with the qualities that can guide organizations through this transition, and then drive their success on the other side. Data is king in a digital business environment. Enterprises need constant observation and evaluation of their complex, multi-layered data streams. BPM is allowing organizations to use this data in real time to make decisions and take strategic actions faster and more accurately.

Data is king in a digital business environment. Enterprises need constant observation and evaluation of their complex, multi-layered data streams. BPM is allowing organizations to use this data in real time to make decisions and take strategic actions faster and more accurately. Organizations that utilize the total capacity of business process design are beginning to see a much wider view of the direction they are heading. The challenges, dangers, and opportunities are now visible on the far horizon. More robust forms of BPM will allow organizations to overcome the challenges, avoid the dangers and take full advantage of the opportunities.

Organizations that utilize the total capacity of business process design are beginning to see a much wider view of the direction they are heading. The challenges, dangers, and opportunities are now visible on the far horizon. More robust forms of BPM will allow organizations to overcome the challenges, avoid the dangers and take full advantage of the opportunities.

Constant flux

The digital business environment is in a constant state of flux. As the cloud, the Internet of Things (IoT), automation, artificial intelligence, robotics and many other technologies become core capabilities; BPM is becoming equally flexible. Process designers are approaching their activities with less of a linear view and more of a 360º view of the business process in an ever-changing universe where all components of the enterprise must operate in harmony.

Sales teams and other employees in the field, managing the daily and hourly reality of the business, are also contributing to process development. They are the extensions of the company beyond its walls. Often, they are the first to experience and understand the strengths and weaknesses of business processes. The evolution of their design in a digital business environment gains even greater importance. They must serve a dispersed workforce with diverse methods and must always be improving to drive maximum performance, productivity, and profitability.

Digital business models

Although business process design has been an essential operational tool for decades, its most advanced forms are helping disrupter enterprises supplant traditional ways of doing business with more innovative digitally based models. BPM is driving the increased value that these 21st-century entrepreneurs must prove that a digital enterprise can deliver better and faster.

Another important function of business process management that allows it to fit neatly into the digital business universe is how well it integrates with self-directed and intelligent technologies. They will continuously meld, blend and coalesce, as business conditions require. Business process design can observe, manage and guide this digital dynamism to make the right decisions, keep it focused on critical goals and contribute to the digital revolution.

Business process revolution

Part of this revolution for business process is taking the next step, from business process management to business decision management. Instead of the sequential decision making of humans, BDM applications are working in the digital environment to make simultaneous and automatic decisions at multiple levels and in multiple directions. BPM, used in a coordinated and collaborative manner, means that both the simplest and most complex operations can be implemented seamlessly, but with total governance to ensure compliance, customer satisfaction, and a very healthy bottom line.


• Posted by Cecile Hurley on Sep 26, 2016
• Filed under Articles
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