Exhibiting at Pink Elephant 16

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IT Service Management Conference

Pink’s Annual IT Service Management Conference – Pink16 – promises to be bigger and brighter than ever.  After all, they have a 20th birthday to celebrate!

Navvia is pleased to once again be a Gold sponsor and to have our Co-founder and CEO, David Mainville, speaking. This promises to be a week to remember in the ITSM industry.

David will be tackling the very topical subject of DevOps when he presents on Tuesday, February 16 at 10:30 am (Session 506C). ‘Evolution, not Revolution’ is the title of David’s presentation and he will remind you that DevOps is not a panacea, quick-fix or silver-bullet for your ITSM problems.

With so much discussion around DevOps, is it still obvious that the word means different things to different people. DevOps is designed to support agility and enhanced time to market. David will discuss the building blocks of a successful DevOps program. A successful program will lead to improved customer experience, higher rates of innovation and a faster path to business value.

You will also have a chance to meet with David and share his expertise at his Lunch and Learn Session on Monday, February 15. In this session, David will explore the Leader’s Path to Effective ITSM Processes and Tools.

While a good leader knows that the journey is far more important than the destination, they also know that without significant success it is very hard to stay the course and remain on the path to delivering value.

David will outline these key areas:

  • Value – ensuring the processes and tools are making things better
  • Engagement – getting everyone on the same page and moving in the same direction
  • Requirements – implementing processes and tools based on real business needs
  • Sustainability – retaining value and building the foundation for improvement

No matter where in your ITSM journey you are – right at the beginning, in the middle, or reviewing the success of what you have already done – there will be something for you in this session in the form of actionable takeaways that will help you stay on track.

If you are attending Pink16, make sure you drop by the Navvia booth, say hello and have a chat with the team.

David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

• Posted by David Mainville on Jan 20, 2016
• Filed under Events
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