ITSM Process Design Workshop Dallas – Design affection processes

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ITSM Process Design

Designing Effective ITSM Processes

Dallas Fort Worth Present:  ITSM Process Design: A 1/2 Day Workshop

Navvia and itSMF Dallas Fort Worth are pleased to present an interactive 1/2 day workshop on Effective Process Design intended to provide people who are leading Process Design initiatives with the techniques required to optimize the success of their project.

The workshop covers the preparatory work required to ensure that the stage is set correctly for success, that the process design project and team are managed to best-practice standards and that the right follow-up is planned.

Participants will learn the factors that maximize chances for success. David Mainville, CEO and Co-founder of Navvia, will teach you the “why” and “how” of designing a process that is simple, non-bureaucratic and easy to implement.

Topics include:

  • Setting the stage correctly for success
  • How to design a process with an eye to adoption
  • Managing consensus building with getting things done
  • The importance of driving technical specs for ITSM tool implementation
  • …., more!

Don’t miss this opportunity to ensure your Process Design project is a success!

Register Now /RSVP for this event

When: Wednesday, March 26 Start Time: 1.30 PM

Amerisource Bergen Specialty Group
3101 Gaylord Parkway, Frisco,
Texas, 75034, United States


  • 1:30 PM – 2:00 PM: Registration
  • 2:00 PM – 3:00 PM: DFW LIG Meeting
  • 3:00 PM – 5:30 PM: Workshop (includes a 15 min break)
  • 5:30 PM – 6:15 PM: Dinner
  • 6:15 PM – 7:45 PM: Finish Workshop
  • 7:45 PM – 8:00 PM: Closing and Final Raffle

About the Presenter: David’s passion for service management comes from over 30 years of practical experience and proven success. As a Senior Field Engineer, David was on the front line of Service Operations processes such as Incident Management, Change Management, and Configuration Management. As a Field Operations Manager, David cut his teeth on customer-facing processes such as Service Catalog and Service Level Management and Continual Service Improvement. As a Solutions Architect, Practice Principal and Professional Services Director, David was actively involved in Service Design through the creation of numerous service offerings. As the CEO & co-founder of Navvia he has built an ITSM consulting practice and has architected and launched an innovative SAAS based Process Management Software product designed to take the complexity out of process management. David is a frequent contributor to ITSM publications, an experienced speaker, and lecturer, has been a guest on numerous webinars and podcasts and is an active blogger on topics as wide ranging as Effective Process Design, ITSM governance and Cloud Computing. He lives in Toronto, Canada with his wife Tonga and their two Jack Russell Terriers.


$15 – itSMF Members

$30 – Guest


This event awards 4 prISM CPDs for the workshop and 1 for attending the LIG meeting; a possible total of 5 CPDs!

David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

• Posted by David Mainville on Feb 27, 2014
• Filed under Events
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