Navvia’s CEO, David Mainville, will be a featured speaker at the next itSMF Greater Toronto Branch breakfast session called Your ITSM Program – Keeping the Momentum Going. This is a must-attend event for anyone that is part of an ITSM program or wants to find practical ways to improve how IT services are delivered and managed.
Social Media in the Workplace – David Mainville, CEO and Co-Founder of Navvia
Gartner includes social media in its “Nexus of Forces” (together with the cloud, mobility, and Big Data), but is it a trend or a fad? As managers, should we restrict social media or embrace it? Some see social media as the next step in the evolution of workplace communication and collaboration. In this session, David Mainville will share managers’ real-world insights into social media and facilitate a dialogue on the ideas and issues associated with social media and ITSM.
Making Continual Service Improvement Real! – Charles Cyna, Co-founder and President of ThinkITSM Corp
The theory of Continual Service Improvement (CSI), outlined by industry best practices such as ITIL are great guidance, but what does an effective CSI plan look like in practice? Charles will use real-world examples that illustrate how to tackle CSI and answer this and other important questions.
Join us on Monday, December 16th, 2013 at 8:00 am for registration, networking and a continental breakfast. Introductions and the first presentation starts at 8:30am and the event wraps up around 10:30am.
Directions
Location: Hilton Garden Inn
Toronto City Centre
200 Dundas Street East Toronto, Ontario
www.torontocitycentre.hgi.com
