Your ITSM Program – Keeping the Momentum Going

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ITSM Toronto

Navvia’s CEO, David Mainville, will be a featured speaker at the next itSMF Greater Toronto Branch breakfast session called Your ITSM Program – Keeping the Momentum Going.  This is a must-attend event for anyone that is part of an ITSM program or wants to find practical ways to improve how IT services are delivered and managed.

Social Media in the Workplace – David Mainville, CEO and Co-Founder of Navvia

Gartner includes social media in its “Nexus of Forces” (together with the cloud, mobility, and Big Data), but is it a trend or a fad? As managers, should we restrict social media or embrace it? Some see social media as the next step in the evolution of workplace communication and collaboration. In this session, David Mainville will share managers’ real-world insights into social media and facilitate a dialogue on the ideas and issues associated with social media and ITSM.

Making Continual Service Improvement Real! – Charles Cyna, Co-founder and President of ThinkITSM Corp

The theory of Continual Service Improvement (CSI), outlined by industry best practices such as ITIL are great guidance, but what does an effective CSI plan look like in practice?  Charles will use real-world examples that illustrate how to tackle CSI and answer this and other important questions.

Join us on Monday, December 16th, 2013 at 8:00 am for registration, networking and a continental breakfast. Introductions and the first presentation starts at 8:30am and the event wraps up around 10:30am.


Location: Hilton Garden Inn

Toronto City Centre

200 Dundas Street East Toronto, Ontario

Register Now

David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

• Posted by David Mainville on Dec 04, 2013
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