ITSMF Southern Summit
Be part of the only regional ITSM event in the south that will bring industry thought leaders, technology, peer discussions and networking together under one roof. The itSMF Southern Summit is your chance to learn firsthand from the most experienced and respected industry people up close, share best practices, and walk away learning something new. You’re not going to want to miss the opening keynote by Eveline Oehrlich, VP, Research Director of Forrester Research, “The State and Direction Of Service Management: Progression, Deceleration, Or Stagnation?”
Be sure to join David Mainville, a very passionate ITSM champion and Navvia’s CEO, for his lively and interactive session on a people-focused approach that embraces collaboration and education as a path to embedding service management in your organization. Come to David’s session, Winning the Hearts and Minds of People – The Path to True Service Management, and you will learn why people are critically important to ITSM success.
There’s far more to a service management program than implementing an ITSM tool. Join David to learn why seventy percent of a successful program lies within your people.
David’s interview recorded at Pink14 on this very subject.