itSMF Ottawa-Gatineau – Smart Service Management: Continual Service Improvement

The Navvia team will be in Ottawa in May, sponsoring and presenting at the itSMF Canada Ottawa-Gatineau Branch Professional Development Days. The central theme of this year’s event is “Smart Service Management: Continual Service Improvement”.

David Mainville, Navvia’s CEO & Co-founder, will be presenting The Leader’s Path to Effective ITSM Processes and Tools.

Leaders know that the journey is far more important than the destination – but they also know that without quantifiable success it’s hard to stay the course and remain on the path to delivering value. To achieve effective ITSM processes and tools, a leader must journey to the unique realms of:

  • Cost: Delivering a cost effective program that saves money
  • Engagement: Ensuring everyone is onboard and heading in the same direction
  • Requirements: Understanding the needs of both IT and the Business, then acting upon them
  • Accountability: Making sure everyone stays the course, so value is sustained

In this presentation, David will share his practical experience as a leader and discuss methods to ensure your ITSM program delivers real and sustainable benefits. Whether you are just starting your program or are right in the middle of an ITSM tool implementation, there will be plenty of actionable takeaways from this session to help you stay on track.

Event details

When: May 2-3 2016

Where: Centurion, 170 Colonnade Rd, Ottawa ON, K2E 7J5.

Are you in the Ottawa-Gatineau region? Don’t miss this itSMF Canada event Register now

• Posted by Rafael Alencar on Apr 19, 2016
• Filed under Events
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