Navvia will be at itSMF USA Western NY LIG

Are you struggling to get your ITSM program off the ground? Not sure where to begin? ITSM programs can
sometimes become large and cumbersome, leaving managers struggling to ask, “where do I go from here?”

Join David Mainville, CEO and Co-Founder of Navvia, at the itSMF Western NY LIG meeting where he will share his knowledge and experience in four practical areas for improving an ITSM Program.

– Surveying your ITSM program as a catalyst for change
– Designing “right sized” processes
– Measuring your processes with the goal of continual improvement
– Education as a way to build support and foster adoption

Regardless of where you are in your ITSM program, David’s session will provide practical tips for further
driving its Business Value!


Theme: Driving Business Value From Your ITSM Program

When: March 19th, 2013 5:30 PM – 8:00 PM

Where: Bluecross Blueshield of WNY
257 West Genesee Street
Buffalo, New York 14201
United States

itSMF USA voting members – FREE
Non-voting members/ non-members – $20.00
Students – $5.00

Dinner and Refreshments will be provided

• Posted by Rafael Alencar on Mar 12, 2013
• Filed under Events
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