Maturing your Business Process Management Capability

{ article }

Business Process Management

The next steps

In my last post I talked about how to start out with Business Process Management (BPM) using basic tools, such as paper and sticky notes, and simply focussing on understanding business problems. In this post I will look at what you need to consider as your BPM capability matures.

Moving from the first tentative stages of BPM, the next logical steps are:

  • Move from your paper based tools, such as sticky notes, to process modelling tools
  • Document your BPM techniques – at this stage you need to focus on techniques that relate to process discovery rather than specific methodologies
  • Look at how you can solve business problems by refining processes, removing unnecessary processes and reordering steps within processes

Further maturation of BPM

Once you are confident at this level of maturity you will find that you are able to make changes that will make a difference to the business with greater ease and efficiency. You can then start to consider the steps you need to take to move to the next level of maturity:

  • Formally establish a team to own and drive your BPM methods and guidelines
  • Establish BPM guidelines that directly relate to your business
  • Create templates and write training material and guides to ensure that BPM knowledge is shared in the organization
  • Create some basic performance indicators to help you measure the success of your BPM initiatives
  • Start to look at automation and the IT processes that will support BPM in the organization

Further BPM capability enhancements

When your BPM team and the business are comfortable with this stage of maturity, you are well underway to a high level of BPM competence, but there are still more steps you can take to further enhance your capabilities:

  • Use a BPM Software (BPMS) solution to aid your BPM initiatives
  • Invest time and effort into establishing your process performance measures
  • Establish a process simulation capability
  • Link your process execution to corporate strategy
  • Ensure that all business initiatives are process driven

A well governed, documented and measured approach to BPM will give you the tools you need to transform your organization, becoming more responsive to changing business needs and customer requirements.

David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

• Posted by David Mainville on Jan 31, 2017
• Filed under Articles
• Tagged with

Share this post