Are you involved with implementing Servicenow?
Servicenow® is one of the most popular ITSM tools in the market. It is used by organizations to transform their business by digitizing common workflows.
A variety of people can be involved in a Servicenow® implementation:
- ITSM or ITIL® specialists
- Members of the Service Management Office
- Servicenow® consultants
- Application developers
- Business users
The Navvia Process Designer is a powerful tool that can be used by any of the stakeholders mentioned above to streamline and accelerate a Servicenow® implementation.
Navvia is an innovative process design and documentation tool. With Navvia, you can create comprehensive process documentation to drive a Servicenow® or any digital transformation initiative.
Many Servicenow® implementations run into trouble because of people placing technology ahead of the process. How can you successfully automate a business process if you haven’t taken the time to document, and more importantly, optimize the process?
“A mistake many enterprises continue to make about digital transformation is thinking it’s mostly about deploying the latest technologies. Yes, that’s a part of it, but it’s also about radical and fundamental changes to every business and operating model.” Dr. Anita Sands – Director – ServiceNow®.
Navvia helps you avoid failure by helping you define the target operating model!
How does Navvia accelerate implementations?
We help by providing you a comprehensive library of process templates that you can customize to meet the needs of your organization.
Load a template into the Navvia Process Designer, then use our drag and drop interface to work with your stakeholders to customize the process to their needs.
Navvia then allows you to produce over 17 different process artifacts, including process guides, RACI charts, technical requirements documentation, and more.
Available for the London, Madrid, and New York releases of ServiceNow®, these templates are an excellent starting point, marrying ITSM Best Practices with an out-of-the-box version of Servicenow®.
The templates include a fully documented ITSM process consisting of inputs, outputs, activities, tasks, controls, metrics, roles, and more. The templates also include technical requirements such as states, triggers, data specifications, email notifications, and more.
We will continue to update our templates as new releases become available.
- Change Management
- Incident Management
- IT Asset Management
- Knowledge Management
- Problem Management
- Release and Deployment Management
- Request Fulfilment Management
- Service Asset and Configuration Management
- Service Level Management
Coming Soon – Servicenow® integration!
We are working diligently to integrate Navvia, through our new API, with a variety of applications starting with Servicenow®.
This new integration will allow you to:
- Push process documentation directly to your instance
- Push technical design requirement directly to your instance
- Synchronize updates between Navvia and Servicenow®
The benefit is that you can share process documentation and requirements with your stakeholders directly in Servicenow®.
What our customers are saying…
…the fact that Navvia offers Process Accelerators for ServiceNow is a huge plus. It gives you a jump start on the process with a lot of the attributes already defined and documented (tool specs, data specs, states, notifications, metrics, etc). This saved us hours…
Jeremy H., IT Team Leader (IT Service Center and PC/Telecom Services)
Christiana Care Health System