“This Breakfast could be the most important ITSM breakfast you have at Pink15”
Pink is one of the names to conjure with in the IT Service Management world, and Pink15 is the place to be if you want to find out what-is-what and who-is-who in the industry.
Pink15 marks the 19th year of this highly successful event. The three-day program literally covers all aspects of ITSM from governance and strategy down to the nuts and bolts of solving issues for your customers.
Navvia is proud to be involved with the event again this year as a gold sponsor, showcasing services aimed at removing the complexity from ITSM.
Navvia co-founder and CEO, David Mainville takes to the stage as part of the breakfast club on Monday February 16, giving you seven steps to a successful ITSM tool implementation. Learn how to avoid the perils of the ‘life and shift’ approach.
If you are looking at new tools, or just wondering where you went wrong with your last implementation, this session is for you and will give you the tools you need to save a lot of frustration and wasted effort.
David will be in room BM6 at 7:15am, so join him for breakfast and find out why it is hardly ever the tool that is at fault when ITSM tool implementations fail.
With over 30 years of experience in ITSM, David introduces and explains what he sees as the critical steps you must take to ensure a successful implementation:
1. Identify the gaps
2. Don’t start from scratch
3. Don’t try this on your own
4. Don’t be a technophobe
5. Don’t forget to validate
6. Remember to educate
7. Govern the process
So often a tool selection and implementation project will spend a huge amount of time and effort selecting the ‘right tool’ for the job, but once that has been done attempts are made to ‘lift and shift’ the processes from the old tool to the new one. David discusses why this is seldom a successful approach. Selecting the tool is just one step in the process, getting the processes right is the most critical factor in a successful ITSM tool initiative.
I am sure you have heard promises of delivering ITSM process out of the box when you have been researching tools. In his presentation, David will explore this concept and explain why an out-of-the-box installation of any tool is seldom satisfactory…your organization didn’t come out of a box, so how can a vanilla set of processes hope to fit every business?
What is wrong with the common ‘lift and shift’ approach to tool replacement? Very simply, if you were happy with the processes and the way your old tool worked, why are you investing in a costly and time-consuming replacement project? You are doing this because, for some reason, you are not satisfied with the performance of your current tool, so don’t simply move poor process from one tool to another.
David will discuss these ideas and give valuable advice that will make a real difference in your tool implementation initiative. If the selection and implementation of a tool is coming into view in your ITSM horizon, make sure you take time out to have breakfast with David on Monday February 16, room BM6 at Pink15…taking his advice will greatly increase your chances of a successful delivery of the business benefits you are working towards.