best practices

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ITIL Dinner Conversation: “Please Pass the Whine”

You can’t force ITIL® and ITSM, you have to get buy-in for it to really work I was at a dinner party a few weeks ago where someone asked me if my company “did ITIL®”. I said we helped companies with IT service management (ITSM) and that ITIL® was one of the many methods we used. My […]
How ITSM Principles Apply to Running a Business

It Works! Applying ITSM Principles to Running a Business