best practices
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Introduction to the SIPOC diagram
Today’s post is on the topic of the SIPOC diagram. We will start by defining what a SIPOC diagram is, where it is most often used, along with some of the more typical use cases. We will then give a quick demonstration of the all-new SIPOC feature within the Navvia Process Designer. So what […]
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ITIL Dinner Conversation: “Please Pass the Whine”
You can’t force ITIL® and ITSM, you have to get buy-in for it to really work I was at a dinner party a few weeks ago where someone asked me if my company “did ITIL®”. I said we helped companies with IT service management (ITSM) and that ITIL® was one of the many methods we used. My […]
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How ITSM Principles Apply to Running a Business
It Works! Applying ITSM Principles to Running a Business