Introduction to Process Mapping
Introduction to process mapping - an overview of why process mapping, what is a business process, process mapping techniques, process mapping examples, process capability, process improvement, and business process management
Business Outcomes Drive Improvement
Business processes should not be changed simply for the sake of change. When we are looking to make process changes the reason must be to improve business performance and customer experience. If your changes will not impact these critical measurements, then you need to ask why you are making them. Making incremental changes to business […]
Project Management vs. Business Process Management
Treat Business Process improvements as strategic projects and utilize a project management approach to design, development and implementation.