Looking Beyond Process to Business Value
Organizations are able to differentiate themselves from the competition by defining and utilizing effective business processes.
Of Course We Have a Process
How undocumented processes hurt the business Having processes that everybody is aware of and follows is a key factor driving business success. If a process is not documented, is it still a process? Is there anything wrong with having undocumented processes if everyone knows and follows them anyway? Firstly, a process is a process, documented […]
Business Process Management
Successful adoption of digitization can radically change the way the enterprise engages with their customers.
Business process management and Digital transformation
In order to keep up with this rapid rate of change, and the increased customer demands on business, it is vital that organizations have a high level of agility in their operations. They need to be able to change track to take advantage of new opportunities quickly.
The Dark Matter of the Business Universe
Physicists can’t see dark matter, but they know it exists throughout the universe and is responsible for holding it together. This analogy can be applied to business process design. It isn’t visible, except as manifestations of the beneficial outcomes of its application. BPM has become virtually universal as enterprises, organizations, and all of the business […]
How Business Process Management Is Enabling Customer-Centricity
Business process management has a central role in another business trend: the evolution from providing simple customer service to being a truly customer-centric organization. To achieve customer-centricity, an organization must consider the customer first in everything it does – planning, decision-making and strategic and tactical execution, among many others. Enabling customer service BPM has been […]
Trends in a Digital World for Business Process Management
Business Process Management (BPM) is enabling businesses to identify, define and create models of the many interrelated business activities that cooperate to fulfill business objectives. This practice is something every organization needs to be undertaking in order to support enterprise goals and provide value to customers. By leveraging the proven effectiveness of BPM, many companies, […]
Making new processes stick
Designing a good process for your service desk is only part of the solution. An organizational change program is needed to embed these into the organization