business service management

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Prove ITSM’s worth

Prove the worth of ITSM and get the Traffic Moving Again If you find that your customers are bypassing your IT Department and getting their services elsewhere, how do you stem the flow and prevent the eventual and seemingly inevitable demise of the internal IT function of the business? The answer is in your hands. This detour […]
ITSM Software is not a Silver Bullet

Let me first say, I think all of us, as IT managers, believe IT Service Management is a great idea. It’s possible to define and implement an effective ITSM solution that will meet your current needs and set you up to continue to meet the business needs on into the future. However, what doesn’t exist […]