business

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SaaS applications in the business have changed IT Service management

SaaS applications in the business have changed IT Service management If you have not noticed a change in the role of the internal IT department, it is definitely time that you woke up and had a look around. The days of in-house development teams are diminishing and we are going to see a huge reduction […]
Putting the ‘Service’ Back Into IT Service Management

IT is all about people and, therefore, by default, so is ITIL and ITSM There is an interesting book called All I Really Need To Know I Learned In Kindergarten by Robert Fulghum. In a nutshell, the author makes a case that if society followed the basics we learned in kindergarten — share, play fair, put things […]