How much ITSM process is too much?
When it comes to ITSM processes, just how much process is too much? To many of us in the IT industry, process is a “dirty word”, a necessary evil. The word conjures up images of mindless IT bureaucrats more focused on forms than on getting things done. Process is definitely not applicable to today’s world […]
ITIL Dinner Conversation: “Please Pass the Whine”
You can’t force ITIL® and ITSM, you have to get buy-in for it to really work I was at a dinner party a few weeks ago where someone asked me if my company “did ITIL®”. I said we helped companies with IT service management (ITSM) and that ITIL® was one of the many methods we used. My […]
How ITSM Principles Apply to Running a Business
It Works! Applying ITSM Principles to Running a Business