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The Perils of a ‘Lift and Shift’ Approach to an ITSM Tool Implementation
“Insanity: doing the same thing over and over again and expecting different results” Albert Einstein While not a medical definition, and I mean no disrespect to anyone suffering from mental illness, Albert Einstein was making a very important point with his definition of insanity. I interpret it as not making the same mistake twice. What’s […]
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Pink13 Conference
Navvia is a proud a Platinum sponsor of the Pink13 Conference. If you attend this year’s conference make sure to visit us at booth 404 to learn about our powerful BPM (Business Process Management) toolkit as well as our ITSM consulting services. Navvia can help you design and document effective ITSM processes as well as drive the requirements […]
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ITSM Software is not a Silver Bullet
Let me first say, I think all of us, as IT managers, believe IT Service Management is a great idea. It’s possible to define and implement an effective ITSM solution that will meet your current needs and set you up to continue to meet the business needs on into the future. However, what doesn’t exist […]