Leveraging Business Process Management Solutions to Maximize the Value of Bimodal IT
Not a new concept Bimodal IT is certainly not a new concept, but it is even more important today, as enterprises must continue to manage the operational core of a business and also allow discovery and innovation. In fact, Gartner forecasts “75 percent of IT organizations will be bimodal in some way by 2017.” Business […]
IT Service Management is not Dead – ITSM in an Outsourced World
IT Service Management capability within organizations is moving towards an outsourced model. Does this mean that there is a reduced need for ITSM?