The Cynical Side of ITSM – Why the Backlash?
Too many ‘silver-bullet’ expectations! There are too many ‘silver-bullet’ expectations driven by too many tools is fueling a let down in what ITSM can really deliver! Over the past year I’ve noticed an increasing level of cynicism when it comes to the implementation of IT service management and specifically the ITIL® v3 framework. To be honest, […]