Expanding the role of the Service Management Office
The Service Management Office (SMO) has been a mainstay of successful IT Service Management Programs. It provides the subject matter expertise, governance, and, most importantly, the focus that is required to implement and manage value-added processes. ITSM programs without the leadership and steadyhand of an SMO often lose focus and go by the wayside, resulting […]
Business Process Management in the Age of Digital Transformation
Companies large and small are embarking on a journey of digital transformation – reinventing their operations to leverage the power of technology to provide modern customer experiences, leverage data for decision making and enable greater agility when responding to changes in the market. While digital transformation is a great buzz phrase, business process management (BPM) […]
Digital Transformation: Just Start Moving
The world of technology is changing fast. You can’t take advantage of all modern technology has to offer (such as data-informed decision making, competitive insights and streamlined customer experiences) if your systems, business processes and company culture are stuck in the past. To achieve a sustainable competitive advantage, you must digitally transform your business and […]
Digital Transformation Is about the Journey, not the Destination
The business world and the marketplace in which you compete is changing, quickly! Customers demand products, services and experiences that utilize modern technology. They expect all the information your company knows about them to be the basis of your business processes and each interaction they have with you. Customers don’t care if you are a […]
Business Process Management
Successful adoption of digitization can radically change the way the enterprise engages with their customers.
Business process management and Digital transformation
In order to keep up with this rapid rate of change, and the increased customer demands on business, it is vital that organizations have a high level of agility in their operations. They need to be able to change track to take advantage of new opportunities quickly.