IT GOVERNANCE

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Why should you adopt ITIL?

If you don’t follow ITIL for IT Service Management, you’ll be continually asked to explain why not. And when that question comes from your enterprise Board of Directors and its auditors, you’ll want to have a very, very good answer. ITIL is, by far, the most widely recognized body of best-practice for IT Service Management. […]
Workshop: Improving the Business Value of your Service Management Program

David Mainville, CEO of Navvia lead an interactive workshop in NYC in which he discussed: What’s wrong with todays Service Management programs? Positioning and selling the value of your Service Management program in Business Terms Identifying opportunities for improvement by soliciting feedback directly from your users Getting everyone on the same page by designing, documenting […]