IT Service Management
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Fusion14 – Navvia heads to Washington
Meet Navvia at Service Management Fusion 14 Conference. Visit us at Booth #207. Innovative software that revolutionizes ITSM
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SaaS applications in the business have changed IT Service management
SaaS applications in the business have changed IT Service management If you have not noticed a change in the role of the internal IT department, it is definitely time that you woke up and had a look around. The days of in-house development teams are diminishing and we are going to see a huge reduction […]
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Prove ITSM’s worth
Prove the worth of ITSM and get the Traffic Moving Again If you find that your customers are bypassing your IT Department and getting their services elsewhere, how do you stem the flow and prevent the eventual and seemingly inevitable demise of the internal IT function of the business? The answer is in your hands. This detour […]
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Why should you adopt ITIL?
If you don’t follow ITIL for IT Service Management, you’ll be continually asked to explain why not. And when that question comes from your enterprise Board of Directors and its auditors, you’ll want to have a very, very good answer. ITIL is, by far, the most widely recognized body of best-practice for IT Service Management. […]
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The Importance of an ITSM Program Office
What is an ITSM Program Office? I’m sure you’ve heard many names for what we call the Program Office, e.g., ITSM Competency Center, ITSM Center of Excellence, Process Owners’ Council, Service Management Office, etc. Each of these names means something different, depending on your perspective. Regardless of what name you give it, it is important […]
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2013 ITSM Industry Survey
Do you know where the ITSM Industry is going? What trends are emerging? What’s new and exciting with best practices, tools and frameworks? Questions explore many areas important to the ITSM professional like: Process Governance, Best Practices, ITSM Education, Metrics, Continual Improvement, ITSM Tools. So what does 2013 hold in store? Take part in our […]
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Pink13 Conference
Navvia is a proud a Platinum sponsor of the Pink13 Conference. If you attend this year’s conference make sure to visit us at booth 404 to learn about our powerful BPM (Business Process Management) toolkit as well as our ITSM consulting services. Navvia can help you design and document effective ITSM processes as well as drive the requirements […]
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itSMF NCR Professional Development Day – March 5, 2013
Navvia is a proud Platinum Sponsor of the itSMF Professional Development Day being held on March 5, 2013 in Ottawa.For more information or to register for the event please visit: For more information or to register for the event please visit: www.itsmf.ca/branch/ncr/
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Selling the case for IT Service Management
If you don’t ‘sell’ the case for IT Service Management you’ll never get anywhere (and, BTW, it’s not that bad) For many of us a technical folks, selling is a “bad word” — even something distasteful. It conjures up images of the slick salesperson, with questionable ethics (and an even worse suit); a person that […]