ITSM Tools – Lift and Shift is not the answer
When changing ITSM tools, do not be tempted to take a ‘lift and shift’ approach. It may be quicker and easier, but you are changing tools for a reason.
COBIT in an ITIL World?
Bridging the gap between ITIL and COBIT brings the best of both worlds to the IT organization, it is not a matter of choosing on or the other
Service Management – Is it an Incident or a Service Request?
The age-old question of whether a call to the service desk is an incident or a service request is never going to go away – but who does it actually matter to?
IT Heroes – Part1
When an organization has a hero culture they are constantly firefighting and there are likely to be multiple single points of failure within their IT teams.
The Change Proposal is ITIL’s hidden Gem
A gem is small, all too easily to overlook, but very valuable. That pretty much describes something you find in ITIL® 2011 – the “Change Proposal”. It is a little nugget of best practice that has generated big return on investment for those who have used it – huge payoff with incredibly little up-front cost. […]
Why should you adopt ITIL?
If you don’t follow ITIL for IT Service Management, you’ll be continually asked to explain why not. And when that question comes from your enterprise Board of Directors and its auditors, you’ll want to have a very, very good answer. ITIL is, by far, the most widely recognized body of best-practice for IT Service Management. […]
Navvia to deliver effective and efficient COBIT 5 assessments to the ITSM market
We are pleased to announce today the upcoming release of our new CobiT 5 assessments, scheduled for March 17, 2014. With more companies embarking on the journey to adopt industry best practices such as ITIL® and CobiT®. Navvia delivers an easier way to assess organizational readiness with its COBIT® framework questionnaires. Navvia’s CEO and Co-founder, David […]
Scrap your ITSM Processes
We usually refer to things like Incident Management and Change Management as “processes”. But we may be selling them short by doing that. Perhaps we should think of them (and treat them) as Services. This isn’t semantics – it’s mindset. What really is the difference between a “process” and a “service”? When we think of […]
The future of ITIL
Where to now, ITIL? With the future of ITIL® now in the hands of Axelos, this may be an excellent time to do some zero-based thinking on its next step. Much of the dilemma that ITIL® finds itself in now stems from its past. ITIL® started out as an acronym for IT Infrastructure Library. Its […]