ITSM Implementation

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A New Model for sustainable Service Management

ITSM is a Human endeavor, not a technical one. So why is it we always seem to place the focus on Tools and or Processes?
Avoid Going Directly To Fail

How to avoid going directly to fail? We’ve been implementing ITSM tools for a very long time and it’s highly unlikely that we will see the pace of implementation decrease anytime soon. Nowhere is this more evident than in the ITSM space. Despite ITs extensive experience in “implementations”, a quick review of projects shows that […]
Consulting: The Four Letter Word

Is Consulting Services a ‘four-letter-word’? Whether we like it or not, at least within the technology industry, “consulting services” has turned into a (proverbial) “four-letter word.” The key problem is that, more often than not, what is sold under the banner of “consulting services” are product enablement or process consulting services which don’t necessarily deliver value […]
Avoid ITSM failures – Bring in a new Model

In the past, we have written about the importance of ITSM in the overall role of an organization. This was expressed recently in our article, “How the CEO Views IT”. Quite simply, IT consumes a lot of dollars and the role of IT Service Management (ITSM) is to make sure IT works for the business, […]
5 Reasons Why It’s IMPERATIVE You Market Your ITSM Program

There is no shortage of great products and ideas in the marketplace. Personally, I was a fanboi of the Amiga Computer, the Palm Pilot and the Sony Betamax video recorder. I would look down my nose at those poor souls using an iPod while I listened to music on my vastly superior iRiver MP3 player […]
Workshop: Improving the Business Value of your Service Management Program

David Mainville, CEO of Navvia lead an interactive workshop in NYC in which he discussed: What’s wrong with todays Service Management programs? Positioning and selling the value of your Service Management program in Business Terms Identifying opportunities for improvement by soliciting feedback directly from your users Getting everyone on the same page by designing, documenting […]
IT Optimization Group Event

ITOG NYC We held our ITOG (IT Optimization Group) conference on November 8th, 2010 in NYC. The event had a live audience and was streamed over the internet as well. We had four great presentations on different aspects of IT Service Management. A description of the presentations, as well as links to the recorded content, […]