ITSM Tool Implementation
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Navvia at Fusion15
Meet Navvia at Service Management Fusion15 in New Orleans, November 1-4, 2015.
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Avoid Going Directly To Fail
How to avoid going directly to fail? We’ve been implementing ITSM tools for a very long time and it’s highly unlikely that we will see the pace of implementation decrease anytime soon. Nowhere is this more evident than in the ITSM space. Despite ITs extensive experience in “implementations”, a quick review of projects shows that […]
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Why CMDB’s Fail
Why do CMDB Initiatives Fail? We keep hearing IT organizations say “we need a CMDB”. They want this in order to manage the risks associated with their changes and/or to understand the assets they have. This usually includes a focus on the less-tangible elements (including applications and databases) and how they are related to services. Over the […]
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The Perils of a ‘Lift and Shift’ Approach to an ITSM Tool Implementation
“Insanity: doing the same thing over and over again and expecting different results” Albert Einstein While not a medical definition, and I mean no disrespect to anyone suffering from mental illness, Albert Einstein was making a very important point with his definition of insanity. I interpret it as not making the same mistake twice. What’s […]
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ServiceNow Knowledge 13 Conference
Meet the Navvians at ServiceNow Knowledge 13 Our busy Spring continues as we head off to Las Vegas once again – this time for ServiceNow’s Knowledge 13 Conference and Expo. Navvia is proud to be a Silver Sponsor of what promises to be the best ServiceNow conference yet! At this year’s conference we will be demonstrating how using Navvia is […]
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Workshop: Improving the Business Value of your Service Management Program
David Mainville, CEO of Navvia lead an interactive workshop in NYC in which he discussed: What’s wrong with todays Service Management programs? Positioning and selling the value of your Service Management program in Business Terms Identifying opportunities for improvement by soliciting feedback directly from your users Getting everyone on the same page by designing, documenting […]
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The 3 key things to remember when implementing ITSM
It never ceases to amaze me how much negativity there is when it comes to implementing ITSM and ITIL®. One would think that a practice that is focused on delivering superior IT services to the business would have nothing but the support and accolades of senior management and the whole IT department, but it doesn’t.I personally believe that […]