ITSM Tools – Lift and Shift is not the answer
When changing ITSM tools, do not be tempted to take a ‘lift and shift’ approach. It may be quicker and easier, but you are changing tools for a reason.
Avoid Going Directly To Fail
How to avoid going directly to fail? We’ve been implementing ITSM tools for a very long time and it’s highly unlikely that we will see the pace of implementation decrease anytime soon. Nowhere is this more evident than in the ITSM space. Despite ITs extensive experience in “implementations”, a quick review of projects shows that […]
How much ITSM process is too much?
When it comes to ITSM processes, just how much process is too much? To many of us in the IT industry, process is a “dirty word”, a necessary evil. The word conjures up images of mindless IT bureaucrats more focused on forms than on getting things done. Process is definitely not applicable to today’s world […]