Assess or Get Lost! The Importance of a Process Maturity Assessment
This article will focus on how to assess the maturity of your ITIL processes in a very structured, speedy and cost effective way.
ITSM Tools – Lift and Shift is not the answer
When changing ITSM tools, do not be tempted to take a ‘lift and shift’ approach. It may be quicker and easier, but you are changing tools for a reason.
Don’t rush to blame your ITSM tool
Building new processes that reflect business and IT requirements can allow you to ‘recycle’ your ITSM tool, saving considerable money and time
2016 itSMF Vendor Fair – Minnesota
Theory versus Reality; practical ideas and experiences for successful IT Service Management The Navvia team will be exhibiting at the itSMF Vendor Fair in Minnesota on May 11. The fair provides attendees with practical ideas and experiences, concrete strategies, and information for successful IT Service Management. It’s a full day event with keynote speakers, breakout sessions, […]
The key to successful process design
Higher education has grasped the importance of well-designed processes for IT service management, more so than many other types of organization
IT Heroes – Part1
When an organization has a hero culture they are constantly firefighting and there are likely to be multiple single points of failure within their IT teams.
The Changing Face of Service Management
The way we interact tools is experiencing rapid change and means that today’s Service Management professional needs a whole new range of skills in order to succeed.
itSMF Southern Summit – USA Atlanta LIG
ITSMF Southern Summit Be part of the only regional ITSM event in the south that will bring industry thought leaders, technology, peer discussions and networking together under one roof. The itSMF Southern Summit is your chance to learn firsthand from the most experienced and respected industry people up close, share best practices, and walk away […]
SaaS applications in the business have changed IT Service management
SaaS applications in the business have changed IT Service management If you have not noticed a change in the role of the internal IT department, it is definitely time that you woke up and had a look around. The days of in-house development teams are diminishing and we are going to see a huge reduction […]