ITSM

PRESS RELEASE: Process-Driven User Stories – Innovative approach to Digital Transformation Success

July 26, 2021 - Toronto Canada - Navvia, a leading provider of Process Analysis and Documentation software, announces the release of " Process-Driven User Stories."

This new feature allows business and process analysts to quickly and easily capture User Stories while documenting business process flows.

Assess or Get Lost! The Importance of a Process Maturity Assessment

This article will focus on how to assess the maturity of your ITIL processes in a very structured, speedy and cost effective way.

ITSM Tools – Lift and Shift is not the answer

When changing ITSM tools, do not be tempted to take a ‘lift and shift’ approach. It may be quicker and easier, but you are changing tools for a reason.

Don’t rush to blame your ITSM tool

Building new processes that reflect business and IT requirements can allow you to ‘recycle’ your ITSM tool, saving considerable money and time

The key to successful process design

Higher education has grasped the importance of well-designed processes for IT service management, more so than many other types of organization

IT Heroes – Part1

When an organization has a hero culture they are constantly firefighting and there are likely to be multiple single points of failure within their IT teams.

The Changing Face of Service Management

The way we interact tools is experiencing rapid change and means that today’s Service Management professional needs a whole new range of skills in order to succeed.

itSMF Southern Summit – USA Atlanta LIG

ITSMF Southern Summit Be part of the only regional ITSM event in the south that will bring industry thought leaders, technology, peer discussions and networking together under one roof. The itSMF Southern Summit is your chance to learn firsthand from the most experienced and respected industry people up close, share best practices, and walk away […]

SaaS applications in the business have changed IT Service management

SaaS applications in the business have changed IT Service management If you have not noticed a change in the role of the internal IT department, it is definitely time that you woke up and had a look around. The days of in-house development teams are diminishing and we are going to see a huge reduction […]