management
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Operating in a Difficult and Uncertain Environment
Clearly, we are in unprecedented times. Human tragedy, loss of life, loss of incomes, businesses not surviving, uncertainty and fear, are all current realities. These are all very difficult issues to deal with on so many levels. Presently, there is much that can’t be known, and there are many scenarios that could play out over […]
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ITIL Dinner Conversation: “Please Pass the Whine”
You can’t force ITIL® and ITSM, you have to get buy-in for it to really work I was at a dinner party a few weeks ago where someone asked me if my company “did ITIL®”. I said we helped companies with IT service management (ITSM) and that ITIL® was one of the many methods we used. My […]