organizational change

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Change Management – Part 1

Ignore the people side of change at your peril As service management professionals, we all know the importance of the people side of IT. This fact is drummed into us at every training session, conference, webinar or other professional development event we attend. So why then is it still so hard to get it right? Why […]
A New Model for sustainable Service Management

ITSM is a Human endeavor, not a technical one. So why is it we always seem to place the focus on Tools and or Processes?