IT Service Management is not Dead – ITSM in an Outsourced World
IT Service Management capability within organizations is moving towards an outsourced model. Does this mean that there is a reduced need for ITSM?
Signs of a Dysfunctional ITSM Program
3 Signs of a Dysfunctional ITSM Program During my career in IT Service Management, I have come across many different ITSM programs. Most are very capable and focused on what’s right for the business. On the other hand, there are a few that just don’t seem to get it. The things that make an ITSM […]