process design
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Bringing Process to Life – Collaborative process design is critical
ITSM Processes must not be designed in isolation. Collaborative process design bringing the business and IT together is essential to success.
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The key to successful process design
Higher education has grasped the importance of well-designed processes for IT service management, more so than many other types of organization
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ITSM Process Design Workshop Dallas – Design affection processes
Designing Effective ITSM Processes Dallas Fort Worth Present: ITSM Process Design: A 1/2 Day Workshop Navvia and itSMF Dallas Fort Worth are pleased to present an interactive 1/2 day workshop on Effective Process Design intended to provide people who are leading Process Design initiatives with the techniques required to optimize the success of their project. The workshop covers the preparatory […]
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Avoid ITSM failures – Bring in a new Model
In the past, we have written about the importance of ITSM in the overall role of an organization. This was expressed recently in our article, “How the CEO Views IT”. Quite simply, IT consumes a lot of dollars and the role of IT Service Management (ITSM) is to make sure IT works for the business, […]
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How the CEO Views IT
A Financial Perspective in IT Efficiency Although I am now an IT executive, my background is on the business and investment side. After 25 years in the financial services industry as a Managing Director for two large institutions, my experience is that IT is an extremely vital and strategic part of almost all successful businesses. […]
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ITIL adoption’s big flaw – DEPLOYMENT
Every day, more people in IT are understanding ITIL® and its many benefits. It is the most popular framework to better manage and improve IT service delivery and support. It is tool agnostic and widely available globally through hundreds of ITIL® authorized training organizations. However, there is one big flaw with most ITIL® adoptions. The Deployment […]
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ITSM Process Design Workshop
Navvia and itSMF Pittsburgh Present: Designing Effective ITSM Processes ITSM Process Design: A 1/2 Day Workshop Navvia and itSMF Pittsburgh present an interactive 1/2 day workshop on Effective Process Design intended to provide people who are leading Process Design projects with the techniques required to optimize the success of their project. It covers the preparatory work required to […]
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How much ITSM process is too much?
When it comes to ITSM processes, just how much process is too much? To many of us in the IT industry, process is a “dirty word”, a necessary evil. The word conjures up images of mindless IT bureaucrats more focused on forms than on getting things done. Process is definitely not applicable to today’s world […]
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Effective Process Design
Ever tried to herd cats? It’s a lot like trying to do process design It doesn’t make any difference what kind of cats you are trying to herd; they all have their own mind and their own ideas about where they want to be, or if they want to move at all. Remind you of the […]