How much ITSM process is too much?
When it comes to ITSM processes, just how much process is too much? To many of us in the IT industry, process is a “dirty word”, a necessary evil. The word conjures up images of mindless IT bureaucrats more focused on forms than on getting things done. Process is definitely not applicable to today’s world […]
Effective Process Design
Ever tried to herd cats? It’s a lot like trying to do process design It doesn’t make any difference what kind of cats you are trying to herd; they all have their own mind and their own ideas about where they want to be, or if they want to move at all. Remind you of the […]
7 Simple Rules to Design a Process
When it comes to IT service management (ITSM), few would argue that ITIL has become the de facto standard for defining processes. But it might surprise you to learn that you can become ITIL certified right up to the “expert level” without ever learning how to effectively design a process. This is further compounded because […]