Project Management vs. Business Process Management
Treat Business Process improvements as strategic projects and utilize a project management approach to design, development and implementation.
Avoid ITSM failures – Bring in a new Model
In the past, we have written about the importance of ITSM in the overall role of an organization. This was expressed recently in our article, “How the CEO Views IT”. Quite simply, IT consumes a lot of dollars and the role of IT Service Management (ITSM) is to make sure IT works for the business, […]
The Perils of a ‘Lift and Shift’ Approach to an ITSM Tool Implementation
“Insanity: doing the same thing over and over again and expecting different results” Albert Einstein While not a medical definition, and I mean no disrespect to anyone suffering from mental illness, Albert Einstein was making a very important point with his definition of insanity. I interpret it as not making the same mistake twice. What’s […]