projects fail

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Avoid Going Directly To Fail

How to avoid going directly to fail? We’ve been implementing ITSM tools for a very long time and it’s highly unlikely that we will see the pace of implementation decrease anytime soon. Nowhere is this more evident than in the ITSM space. Despite ITs extensive experience in “implementations”, a quick review of projects shows that […]
Avoid ITSM failures – Bring in a new Model

In the past, we have written about the importance of ITSM in the overall role of an organization. This was expressed recently in our article, “How the CEO Views IT”. Quite simply, IT consumes a lot of dollars and the role of IT Service Management (ITSM) is to make sure IT works for the business, […]
Learn the 5 Key Reasons Why any Project Fails

Someone on twitter recently asked me “what are the 5 key reasons why IT Service Management or any project fail”. I really didn’t have to give it much thought. After 30 years practicing ITSM the reasons are pretty much top of mind. So I quickly rattled off the following: No plan Unrealistic expectations Skepticism Poor […]