ROI
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How the CEO Views IT
A Financial Perspective in IT Efficiency Although I am now an IT executive, my background is on the business and investment side. After 25 years in the financial services industry as a Managing Director for two large institutions, my experience is that IT is an extremely vital and strategic part of almost all successful businesses. […]
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Selling the case for IT Service Management
If you don’t ‘sell’ the case for IT Service Management you’ll never get anywhere (and, BTW, it’s not that bad) For many of us a technical folks, selling is a “bad word” — even something distasteful. It conjures up images of the slick salesperson, with questionable ethics (and an even worse suit); a person that […]
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Understanding and Maximizing Your ITSM Investment
Throughout my 29 years of service management experience I never once doubted the value of having well defined and well implemented IT processes. Over time, it became part of my belief system. I had faith that IT service management (ITSM) provided real value to an organization even though that faith was sometimes hard to explain to others. […]