service delivery

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The Change Proposal is ITIL’s hidden Gem

A gem is small, all too easily to overlook, but very valuable. That pretty much describes something you find in ITIL® 2011 – the “Change Proposal”. It is a little nugget of best practice that has generated big return on investment for those who have used it – huge payoff with incredibly little up-front cost. […]
The future of ITIL

Where to now, ITIL? With the future of ITIL® now in the hands of Axelos, this may be an excellent time to do some zero-based thinking on its next step. Much of the dilemma that ITIL® finds itself in now stems from its past. ITIL® started out as an acronym for IT Infrastructure Library. Its […]