Expanding the role of the Service Management Office
The Service Management Office (SMO) has been a mainstay of successful IT Service Management Programs. It provides the subject matter expertise, governance, and, most importantly, the focus that is required to implement and manage value-added processes. ITSM programs without the leadership and steadyhand of an SMO often lose focus and go by the wayside, resulting […]
Building a Successful Service Management Office
The Service Management Office seems to have become the “must-have” accessory for the modern enterprise. There are many failed attempts at building this capability, however; so what can you do to make sure your Service Management Office is a success and provides value to your organization? Understanding Your Version of a Service Management Office There […]
Do You Need a Service Management Office?
There has been much talk throughout the IT Service Management (ITSM) industry about the value of the Service Management Office (SMO), so should you be hurrying to create one in your organization? Will a SMO deliver value for your business? Of course, the answers depend on your starting position. There are likely to be some […]
The Service Management Office
Expanding a good idea Organizations have been reaping the benefits of having a centralized Project Management Office (PMO) for many years. Recently, the Service Management industry has adopted this idea with the creation of the Service Management Office (SMO), providing a service for both business and IT functions. The PMO and the SMO both provide […]