Service Management

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Building a Successful Service Management Office

The Service Management Office seems to have become the “must-have” accessory for the modern enterprise. There are many failed attempts at building this capability, however; so what can you do to make sure your Service Management Office is a success and provides value to your organization? Understanding Your Version of a Service Management Office There […]
Do You Need a Service Management Office?

There has been much talk throughout the IT Service Management (ITSM) industry about the value of the Service Management Office (SMO), so should you be hurrying to create one in your organization? Will a SMO deliver value for your business? Of course, the answers depend on your starting position. There are likely to be some […]
The Service Management Office

Expanding a good idea Organizations have been reaping the benefits of having a centralized Project Management Office (PMO) for many years. Recently, the Service Management industry has adopted this idea with the creation of the Service Management Office (SMO), providing a service for both business and IT functions. The PMO and the SMO both provide […]
What Service Management can learn from Higher Education

We can learn a lot from the success of the service desk in the challenging environment of higher education particularly in process design and documentation
The Changing Face of Service Management

The way we interact tools is experiencing rapid change and means that today’s Service Management professional needs a whole new range of skills in order to succeed.
SaaS applications in the business have changed IT Service management

SaaS applications in the business have changed IT Service management If you have not noticed a change in the role of the internal IT department, it is definitely time that you woke up and had a look around. The days of in-house development teams are diminishing and we are going to see a huge reduction […]
Navvia to deliver effective and efficient COBIT 5 assessments to the ITSM market

We are pleased to announce today the upcoming release of our new CobiT 5 assessments, scheduled for March 17, 2014. With more companies embarking on the journey to adopt industry best practices such as ITIL® and CobiT®. Navvia delivers an easier way to assess organizational readiness with its COBIT® framework questionnaires. Navvia’s CEO and Co-founder, David […]
The Importance of an ITSM Program Office

What is an ITSM Program Office? I’m sure you’ve heard many names for what we call the Program Office, e.g., ITSM Competency Center, ITSM Center of Excellence, Process Owners’ Council, Service Management Office, etc. Each of these names means something different, depending on your perspective. Regardless of what name you give it, it is important […]
Signs of a Dysfunctional ITSM Program

3 Signs of a Dysfunctional ITSM Program During my career in IT Service Management, I have come across many different ITSM programs. Most are very capable and focused on what’s right for the business. On the other hand, there are a few that just don’t seem to get it. The things that make an ITSM […]