servicenow
{tag}
-
Navvia rolls out updated Servicenow® templates!
Are you involved with implementing Servicenow? Servicenow® is one of the most popular ITSM tools in the market. It is used by organizations to transform their business by digitizing common workflows. A variety of people can be involved in a Servicenow® implementation: ITSM or ITIL® specialists Members of the Service Management Office Servicenow® consultants Application developers […]
-
How Business Process Management Is Enabling Customer-Centricity
Business process management has a central role in another business trend: the evolution from providing simple customer service to being a truly customer-centric organization. To achieve customer-centricity, an organization must consider the customer first in everything it does – planning, decision-making and strategic and tactical execution, among many others. Enabling customer service BPM has been […]
-
Meet Navvia at ServiceNow’s Knowledge16
Navvia has been a proud sponsor of ServiceNow’s annual Knowledge conference since it began in 2008, and this year is no exception. Knowledge16 starts on May 15th and Navvia will be there! Don’t miss the chance to attend the conference Visit us at ExpoNow for a demonstration of the Navvia Process Designer – the easiest, most cost-effective way to design IT […]
-
Navvia at ServiceNow’s Knowledge 15
Meet Navvia at Knowledge15, we're exhibiting on Booth #742. Stop by to discover our New ServiceNow templates!
-
The Perils of a ‘Lift and Shift’ Approach to an ITSM Tool Implementation
“Insanity: doing the same thing over and over again and expecting different results” Albert Einstein While not a medical definition, and I mean no disrespect to anyone suffering from mental illness, Albert Einstein was making a very important point with his definition of insanity. I interpret it as not making the same mistake twice. What’s […]
-
ServiceNow Knowledge 13 Conference
Meet the Navvians at ServiceNow Knowledge 13 Our busy Spring continues as we head off to Las Vegas once again – this time for ServiceNow’s Knowledge 13 Conference and Expo. Navvia is proud to be a Silver Sponsor of what promises to be the best ServiceNow conference yet! At this year’s conference we will be demonstrating how using Navvia is […]
-
Pink13 Conference
Navvia is a proud a Platinum sponsor of the Pink13 Conference. If you attend this year’s conference make sure to visit us at booth 404 to learn about our powerful BPM (Business Process Management) toolkit as well as our ITSM consulting services. Navvia can help you design and document effective ITSM processes as well as drive the requirements […]
-
ITSM Software is not a Silver Bullet
Let me first say, I think all of us, as IT managers, believe IT Service Management is a great idea. It’s possible to define and implement an effective ITSM solution that will meet your current needs and set you up to continue to meet the business needs on into the future. However, what doesn’t exist […]
-
Workshop: Improving the Business Value of your Service Management Program
David Mainville, CEO of Navvia lead an interactive workshop in NYC in which he discussed: What’s wrong with todays Service Management programs? Positioning and selling the value of your Service Management program in Business Terms Identifying opportunities for improvement by soliciting feedback directly from your users Getting everyone on the same page by designing, documenting […]