Why should you adopt ITIL?
If you don’t follow ITIL for IT Service Management, you’ll be continually asked to explain why not. And when that question comes from your enterprise Board of Directors and its auditors, you’ll want to have a very, very good answer. ITIL is, by far, the most widely recognized body of best-practice for IT Service Management. […]
7 Simple Rules to Design a Process
When it comes to IT service management (ITSM), few would argue that ITIL has become the de facto standard for defining processes. But it might surprise you to learn that you can become ITIL certified right up to the “expert level” without ever learning how to effectively design a process. This is further compounded because […]