A New Model for sustainable Service Management
ITSM is a Human endeavor, not a technical one. So why is it we always seem to place the focus on Tools and or Processes?
Learn the 5 Key Reasons Why any Project Fails
Someone on twitter recently asked me “what are the 5 key reasons why IT Service Management or any project fail”. I really didn’t have to give it much thought. After 30 years practicing ITSM the reasons are pretty much top of mind. So I quickly rattled off the following: No plan Unrealistic expectations Skepticism Poor […]