Trends in a Digital World for Business Process Management

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Business Process Transformation

Business Process Management (BPM) is enabling businesses to identify, define and create models of the many interrelated business activities that cooperate to fulfill business objectives. This practice is something every organization needs to be undertaking in order to support enterprise goals and provide value to customers.

By leveraging the proven effectiveness of BPM, many companies, organizations and institutions have improved their business workflow, worker productivity, customer service and ultimately their bottom line.

Rapid digitization

As the end of the second decade of the 21st century quickly approaches, business process design has become essential to the core of the businesses it serves – and for a very good reason: the world is moving rapidly to digitizing and automating wherever possible. For anything to be successfully automated the process of what is being done has to be clearly identified and documented, this is where BPM comes into play and delivers real value.

Business process managers are driving innovation with advanced BPM software and platforms. They are positioning their enterprises to take maximum advantage of the growing use of robotics in the production and distribution cycles, the expansion of the cloud and the Internet of Things and the increasing digitization of our daily lives.

A move to decentralization

One of the major outcomes of today’s digital technology and open communication channels is decentralization, especially at the level of the individual. In the role of private citizen, worker and consumer, the average person can now project his or her voice and ideas into the universal conversation. Customers and employees are looking for self-service, they want to bring their own devices to the office (BYOD), and they want simple apps that just help to get things done quickly and effortlessly.

Enterprises of all types and sizes have responded to these and other challenges and opportunities by making business process management software, modeling and documentation major components of their core business practices, organizational structure and very purpose. BPM solutions are helping a broad range of enterprises to evolve from analog to all-digital operations.

A core operational element

A global, “digital collective,” is evolving and has taken the initiative, living as much of an all-digital life as possible; however, BPM tools, such as notation software, design templates and business process modelers, are accelerating this transition for businesses, organizations and institutions. Now, they are in a more effective, more profitable, place to create value for themselves, their customers and the lives of individuals

As business process management continues to mature as a core operational element, this blog series will explore the many BPM trends and other areas where it will play a significant role in advancing and managing the digitalization process of today’s enterprises.

Follow this series of blogs to see where BPM can take the enterprise, how it can speed automation, increase responsiveness and help businesses to provide the sort of service levels customers expect in a digital age.

David Mainville

David Mainville, CEO and co-founder of Navvia, is a passionate advocate of Service Management and a frequent presenter, blogger and well known member of the ITSM community. With over 35 years of experience, David has held progressively senior technical and management roles allowing him to "connect the dots" between the Business and IT. At Navvia, David leads the charge to bring innovative ITSM solutions to market focusing on Product Development, Marketing and Operations.

• Posted by David Mainville on Sep 15, 2016
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