business process management

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Simplify governance of your IT processes

Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.
Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.
Leading a Successful ITSM Tool Implementation

I've seen my share of ITSM tool implementations throughout my career in Information Technology. Unfortunately, many of them were failures!
One thing for certain, it was seldom the fault of the tool.
The Lost Art of Process Design

Out-of-the-box, Lift and Shift, Process Accelerators – these seem to be the mantras of the day when it comes to process design and implementation.
Problem is, these approaches often ignore the business and almost always lead to failure