business process management

User Story Mapping: A Process-driven Approach

User stories are the building blocks to successful product design and implementation. Often there is a disconnect between the technical implementations and the desired business outcomes.  This disconnect leads to waste, rework, and poor customer satisfaction  This webinar will walk you through an innovative approach to map your user stories to your actual business processes. […]

Process-Driven User Stories

In this webinar, we introduce the concept of Process-Driven User Stories and why this is a much better approach to requirements gathering to drive Digital Transformation. Contents Include: A definition of Digital Transformation Why do Digital Transformations fail The gap between Business Objectives and Technical Implementation The step by step approach to creating Process-Driven User […]

Simplify governance of your IT processes

Efficient and repeatable processes drive a company's success. Look no further than Apple®, Starbucks® or any one of the world's most respected companies for proof.

Without governance processes will ultimately fail. Take your eye off the ball and entropy takes hold leading to process failure.

Leading a Successful ITSM Tool Implementation

I've seen my share of ITSM tool implementations throughout my career in Information Technology. Unfortunately, many of them were failures!
One thing for certain, it was seldom the fault of the tool.

The Lost Art of Process Design

Out-of-the-box, Lift and Shift, Process Accelerators – these seem to be the mantras of the day when it comes to process design and implementation.

Problem is, these approaches often ignore the business and almost always lead to failure