Service Management Office Implementation : Lessons from Columbia University
Are you implementing or running a Service Management Office? If the answer is yes, check out our webinar on the Service Management Office implementation at Columbia University (scroll down for the video). Don’t know what a Service Management Office is? An SMO is a center of excellence responsible for the design, implementation, automation, and governance of ITSM […]
The Value of an ITSM Program Office
Learn about: Setting standards for process design and documentation How to lead the ITSM tool selection Standardization and integration Defining functional specifications for tool implementation Developing metrics and reporting Leading continual service improvement efforts Assisting the business with the development of processes and procedures How to set up governance for the processes and take corrective […]
Talking ITSM? Careful, you may just get your mouth washed out with soap!
Talking ITSM? Careful, you may just get your mouth washed out with soap! This inspiring discussion will touch on: √ Why is ITSM and ITIL “four letters” √ The key reasons why ITSM projects fail √ Selling the value of your ITSM initiative √ Practical ways to make your ITSM program a success