ITSM Governance

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Governance – ITSM Meets the cloud

IT Governance can seem like a daunting challenge especially in today’s complex environment with many applications migrating to the cloud. But it doesn’t have to be! What you’ll learn: What is Governance and why is it critical to IT Service Management? What are the Service Delivery challenges presented by today’s Cloud Based offerings? What can […]
Talking ITSM? Careful, you may just get your mouth washed out with soap!

Talking ITSM? Careful, you may just get your mouth washed out with soap! This inspiring discussion will touch on: √ Why is ITSM and ITIL “four letters” √ The key reasons why ITSM projects fail √ Selling the value of your ITSM initiative √ Practical ways to make your ITSM program a success